Shipping policy
Shipping Policy
At kazemerchant, we aim to deliver every order safely and on time. We carefully process each order to make sure your products reach you in the best condition.
Order Processing
All orders are usually processed within 24 to 48 hours after confirmation. Orders placed during weekends, public holidays, or sale periods may take slightly longer to process.
Delivery Time
Delivery time may vary depending on your city and courier service availability. Orders in major cities are usually delivered within 2 to 4 working days, while orders in other cities or remote areas may take 3 to 7 working days.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you confirm your order. Free shipping may also be available on selected offers or eligible orders.
Order Confirmation
Please make sure your name, phone number, and delivery address are correct when placing an order. Incorrect or incomplete details may cause delivery delays or failed delivery attempts.
Courier Delivery
Your order will be delivered through our trusted courier partners. Once your order is shipped, you may receive tracking details through SMS, WhatsApp, email, or order updates where available.
Failed Delivery
If the courier is unable to contact you, the address is incorrect, or the parcel is refused at delivery, the order may be returned to us. In such cases, re-shipping may require additional delivery charges.
Damaged or Wrong Item
If you receive a damaged item or the wrong product, please contact kazemerchant support as soon as possible with your order details and clear photos or videos of the parcel and product.
Delivery Delays
kazemerchant is not responsible for delays caused by courier services, weather conditions, strikes, public holidays, incorrect customer information, or other situations beyond our control. However, we will always do our best to assist you with tracking and updates.
Contact Us
For any shipping-related questions, please contact the kazemerchant support team.