Refund policy
Return & Exchange Policy
At kazemerchant, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or unsuitable item, you may request a return or exchange according to the policy below.
Return & Exchange Time
Return or exchange requests must be made within 7 days of receiving your order. Requests made after this period may not be accepted.
Eligibility
To be eligible for a return or exchange, the item must be unused, unwashed, undamaged, and in its original condition. Tags, labels, and packaging must be intact.
Non-Eligible Items
Items that have been worn, washed, altered, damaged, stained, or returned without original packaging may not be accepted for return or exchange. Sale or discounted items may also be non-returnable unless they are damaged or incorrect.
Damaged or Wrong Item
If you receive a damaged product or the wrong item, please contact kazemerchant support as soon as possible with your order number and clear photos or videos of the product and packaging.
Size Exchange
If you ordered the wrong size, you may request a size exchange if the item is available in stock. The product must be unused and in its original condition.
Return Shipping
Customers may be responsible for return shipping charges unless the item received is damaged, incorrect, or there was an error from our side.
Exchange Process
Once we receive and inspect the returned item, we will process the exchange if it meets our policy requirements. If the requested size or product is unavailable, our support team will guide you with available options.
Refunds
Refunds, if applicable, will be processed after the returned item has been received and inspected. Delivery charges may not be refundable unless the issue was caused by kazemerchant.
Contact Us
For any return or exchange request, please contact the kazemerchant support team with your order details.