Frequently Asked Questions

Kaze Merchant is a Pakistan-based clothing brand focused on export-surplus denim. We source surplus, overrun, and leftover export stock directly from manufacturers and bring international-quality denim to Pakistani shoppers at accessible prices.

Export-surplus denim refers to garments originally produced for international fashion retailers but left behind due to overproduction, changed quantities, reworked shipments, or remaining stock. These pieces are not copies; they are sourced from export manufacturing channels.

Kaze Merchant sources genuine export-surplus pieces. Many items may carry international labels or tags because they were originally made for global markets. Each product is carefully checked and selected before being listed.

No, our products are not used or second-hand. They are export-surplus, overrun, or leftover stock. However, because surplus items come from different production batches, minor variations in tags, labels, wash, or finishing may occur.

Please check the size guide on the product page before placing your order. For denim, measure your waist, hip, and inside leg, then compare your measurements with the size chart.

If you are between sizes or prefer a relaxed fit, we recommend checking the product fit description, such as straight fit, baggy fit, flare, or carpenter fit.

Sizes may vary by product and availability. Many denim products are listed in waist sizes such as 26, 28, 30, 32, and 34. Please select your preferred size on the product page to confirm current stock.

We try our best to display product photos, colors, wash, fit, and details accurately. Slight differences may occur due to lighting, camera settings, screen brightness, fabric wash, or natural product variation.

Yes. Since many items are export-surplus or leftover stock, quantities are often limited. Once a size or style sells out, it may not be restocked in the same design.

Select your product, choose the available size, add it to your cart, and continue to checkout. Please enter your correct name, phone number, and delivery address so our team or courier partner can contact you if needed.

After placing an order, you may receive confirmation through email, SMS, WhatsApp, or phone call. Orders may be processed after confirmation and payment verification where required.

Available payment methods will be shown at checkout. If an order is placed through advance payment or bank transfer, it will be processed after payment verification.

Orders can usually be cancelled only before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and may be handled under our return or exchange policy.

Orders are usually processed within 24 to 48 hours after confirmation. Orders placed during weekends, public holidays, or sale periods may take slightly longer.

Delivery time depends on your city and courier availability. Orders in major cities are usually delivered within 2 to 4 working days, while other cities or remote areas may take 3 to 7 working days.

Shipping charges, if applicable, are shown at checkout before you confirm your order. Free shipping may be available on selected offers or eligible orders.

Once your order is shipped, tracking details may be shared through SMS, WhatsApp, email, or order updates where available. You can also contact our support team for delivery updates.

If the courier cannot contact you, the address is incorrect, or the parcel is refused at delivery, the order may be returned to us. Re-shipping may require additional delivery charges.

Return or exchange requests must be made within 7 days of receiving your order. The item must be unused, unwashed, undamaged, and in its original condition with tags, labels, and packaging intact.

Yes, you may request a size exchange if the item is available in stock. The product must be unused, unwashed, and returned in its original condition with tags and packaging intact.

Please contact Kaze Merchant support as soon as possible with your order number and clear photos or videos of the product and packaging. Our team will guide you through the next steps.

Sale or discounted items may be non-returnable unless they are damaged, incorrect, or there was an error from our side. Please review the product details and policy before placing your order.

Customers may be responsible for return shipping charges unless the item received is damaged, incorrect, or the issue was caused by Kaze Merchant.

Refunds, if applicable, are processed after the returned item has been received and inspected. Delivery charges may not be refundable unless the issue was caused by Kaze Merchant.

You can contact our support team through the contact form on our website or by calling/WhatsApp at +92-320-7313131.

Kaze Merchant is located at 5 km off Rohi Drain, Sadhoke, Ferozepur Road, Lahore, Pakistan.